Anne Klein is a respected PR professional from the Philadelphia area. Her article, titled “Crisis Management: Fighting Fire with Fire,” was published in the Boards and Directors newsletter.
It is an excellent review of the role of technology in today’s crisis management including a helpful glossary.
Full disclosure: the technology she refers to, including the examples provided, is the system sold by the company I lead.
The second article I refer you to is an op-ed piece in the Seattle Times written by former King County Dept of Emergency Management head Eric Holdeman. Eric, a valuable resource for the entire region, is now principal at IFCI, a consultancy, specializing in homeland security and emergency management consulting.
