Comments for Crisisblogger

Comment on Searching and Monitoring–more important and more powerful than ever by patrice clo/utier

patrice clo/utier — Thu, 12 Nov 2009 03:17:33 +0000

Hi Gerald,
These are very useful observations. There is still a long way to go to convince a lot of senior emergency managers on the value of social media …

In JIC or EOC, monitoring (traditional or new media)is often seen as a very ancillary function.

But trends are changing some of the priorities we face.

It’s absolutely essential to know what’s being said … if you want to react quickly … you’ve got to have almost “real-time” situational awareness. That only comes from a sound social media monitoring and then a solid engagement policy.

In other words, JICs and PIOs need more resources !

thanks again for the insight

Comment on Searching and Monitoring–more important and more powerful than ever by Shyam Kapur

Shyam Kapur — Wed, 11 Nov 2009 16:55:31 +0000

This is an excellent article useful to anyone looking to leverage social media for crisis management. I want to bring to your attention the first and only truly semantic search engine that currently works on Twitter data, TipTop, now available in a beta version at http://FeelTipTop.com TipTop’s powerful engine understands each and every message on Twitter just like a human being would. As a result, it can discover from within the data the very best tweets organized nicely along a variety of categories and concepts learned dynamically. In fact, the entire platform learns from data as data flows through the engine. You can now see in real time the sentiment associated with anything in the world that people are talking about. Please give it a try. TipTop truly is a magic engine useful for crisis management and a variety of other purposes.

Comment on Crisis management–putting your ears to work by gbaron

gbaron — Wed, 04 Nov 2009 00:10:38 +0000

Thanks Jimmy, I’d be happy to review some of the content of this one and show that what is being said is important and once it is seen will inevitably shape the communication messaging. That’s the way communication works, doesn’t it?

Mike, interesting question about big brother. I’ve said social media is like having microphones in all the bars, restaurants, etc where people talk. We’d object like crazy to that but we willingly use very open forums like Twitter to share our thoughts. It’s hardly big brother when people are using very public methods–but I’m guessing that there will be interest in more private methods such as exist already–Yammer is one I think.

Comment on Crisis management–putting your ears to work by Mike

Mike — Tue, 03 Nov 2009 18:25:34 +0000

Great post, Gerald!

I like how you talk about participation and control in social media. Social media has really transformed the way we look at media all together. Social media is a 2-way means of communication, and thus organizations can only participate in the conversation and not control all of the information sharing. The conversation will continue whether crisis management companies participate or not, and only the best resources will go viral. It really is the democratization of media.

Social media monitoring is becoming a big topic these days as well. The FBI has recognized the importance of social media for a along time, and recently has invested in a software company for its social media monitoring efforts. What do you think of this? Although, information shared over social media is public, does the FBI’s social media monitoring not create a sense of ig Brother?

Comment on Crisis management–putting your ears to work by Jimmy Jazz

Jimmy Jazz — Tue, 03 Nov 2009 13:58:43 +0000

Okay, I’m a big dork, but this could be my favorite post of yours, Gerald. Real-person me is trying desperately to institute regular media monitoring in his job, but there is absolutely no interest in it. I had to fight for two years to get TVs installed for media monitoring during crises. When I report on our social media outreach (which took 18 months to get started), all anyone cares about is the numbers, not the content of the messages.

In my line of work, the standard line is that we push out information, and the only questions we’re interested in come from reporters.

I have no doubt that will change eventually, I just want to make sure it happens on our terms, and not in response to a crisis.

Thanks again,
Jimmy

Comment on Comments on Peter Shankman’s Comments by Barron Versus Shankman: PR Day Speakers Spar Online « PRSA Houston’s Blog

Tue, 03 Nov 2009 00:39:21 +0000

[...] Undeterred, Shankman fired back that Barron basically misunderstood everything he said. Since it’s Barron’s blog, he then commented on Shankman’s comments about his comments on Shankman’s comments. Makes for fun reading: http://crisisblogger.wordpress.com/2009/10/08/comments-on-peter-shankmans-comments/ [...]

Comment on The best resource for social media and internet use policy by Mike

Mike — Fri, 30 Oct 2009 21:02:49 +0000

Thanks gb! Please keep me update to date on the policy you are working on, really interested in social media for emergency services. It’s appreciated!

Comment on More examples of news via Twitter, plus: Is Social Media a fad? by Jane Jordan-Meier

Jane Jordan-Meier — Thu, 29 Oct 2009 19:29:30 +0000

Thanks for the link to the YouTube video. I also think that it’s very well done. And I do think that social media is revolutionary -the Web has been the great enabler. When I watch this I am reminded of John Blossom’s Content Nation. Good read. Great concept. I always enjoy your possts – they are a must read for me. Always very good and relevant information. Thanks again. Jane

Comment on More examples of news via Twitter, plus: Is Social Media a fad? by Ashwani

Ashwani — Thu, 29 Oct 2009 15:21:39 +0000

Totally true. Twitter is a very strong medium of communication and the way message reaches out to the audience out there is really astonishing.

Comment on The best resource for social media and internet use policy by gb

gb — Thu, 29 Oct 2009 02:22:24 +0000

Hello Mike, I don’t know of any written policies from these agencies. I’m working on one as part of a plan for a large metropolitan region and can share that with you. I also blog at http://www.emergencymgmt.com so maybe I can ask readers there who are in that community if they have written policies.