Princess shows how to go from disaster to disaster

July 26, 2006

I was going to post a blog about Princess Cruises’s poor communication now that it is known that human error caused the ship to list dangerously injuring 240 passengers. I wanted to make the point that not explaining anything further than “human error” only adds to the fright and mystery. Good for them for admitting that somebody made a big mistake. But why not explain what the mistake was. Why leave the mystery stand as to how one person (presumably) can make a huge ship with 5000 people aboard nearly tip over for no apparent reason.

As I said, I was going to make that point, then I got a comment on this blog from someone who was on board. Please read the comment on the earlier post. It makes the point for me. Their “human error” explanation only adds to the fright. And this passenger says she may never cruise again. How many more current and prospective cruisers are thinking the same right now. If I was head of the cruise industry association I would be going absolutely nuts. I’d be all over Princess to come out and start talking about what they did. I went to Princess’s website. Nothing. Oblivious. Clearly they don’t want people to think there might be a reason to not go on a cruise.

I guess the fact that big successful companies like Princess clearly don’t get it is what keeps people like me in business. Sad.


One Response to “Princess shows how to go from disaster to disaster”

  1. Brian Sibley Says:

    You won’t likely read about this on this side of the 49th parallel, but I spent the weekend in Vancouver BC, and read a story about that city’s police chief, and a recent spate of troubles he set into motion by not keeping his sense of humor in check. You can read about it here, and see his statement by following other links on the page below:

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