Here’s a story about the Continental airlines reputation problem resulting from a trans-Atlantic flight with sewage–that is human excrement–flowing into the aisles for seven hours. I saw Mr Brock, the enraged passenger, on KING 5 last night. He was talking about all the networks and all the news outlets trying to get his story and offering him money for it. I can’t imagine how disgusting it might have been to be on that flight. But what I find almost equally disgusting is the degree to which today’s media clamour for someone to give them the story and the video they need to build an audience. Now, I know it is their business to do so, and it also seems pretty clear that this was not Continental’s shining hour, but I still find it disturbing how callously today’s infotainment process deals with reputations that people work years to build and protect. And I also find it distasteful to see how quickly people are willing to become pawns in this game. Sort of like a lottery ticket I guess. Make hay while you can. In the meantime, I think about the thousands or tens of thousands of hard working Continental employees who may be harmed by someone flushing stuff down the toilet they shouldn’t have and someone willing to cash in on a truly horrible situation.
The media feeding frenzy–on an unsavory Continental messJune 22, 2007