Rackspace does more than hosting right, they do crisis communication right too

November 14, 2007

After a pretty extensive search, our Director of Technology Cameron recommended that we move our clients to Rackspace, a premier hosting provider. Their “fanatical” service doesn’t come cheap, but we weren’t looking for cheap when our clients depend on us for incredibly reliability and service. We believed they would provide that kind of reliability. Imagine then how I felt when I found that shortly before we cut over to Rackspace, they have a serious outage that affects a whole lot of their customers–others like us who place a premium on reliable service. In a vacuum of information, it is hard to understand how a top-quality hosting provider could actually go down for as long as they were.

But, there is no vacuum of information. Here is their communication with the customers. In tone, in depth, in quality of response, in all respects it is what I would expect and want from a company I need to trust. Good job Rackspace.

Advertisements

3 Responses to “Rackspace does more than hosting right, they do crisis communication right too”


  1. […] You can read the rest of this blog post by going to the original source, here […]


  2. I should also point out that, in addition to the page Gerald links to above, there was a ton of communication from the company posted to our customer dashboard, with a TON more detail about what went wrong.


  3. […] Rackspace does more than hosting right, they do crisis communication right too « Crisisblogger […]


Comments are closed.

%d bloggers like this: