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Here’s a great video to use for media training–no apology from Louis Gates Jr’s arresting officer

July 23, 2009

Like most in this business I have done a number of media training programs. We usually look for good examples to show of what to do and what not to do. Here’s a great example of someone who hasn’t been media trained–or if he has, the lesson didn’t take. The story is about the hot […]

When can an apology hurt you?

October 26, 2006

I’ve been a strong advocate of being quick to apologize when you have done something wrong–both personally and as a company. I believe people are very willing to forgive when there is a sincere expression of regret and clear communication about how you are changing. This headline from the Bulldog Reporter (a PR Industry publication) […]

Tiger, Toyota, Austin Plane Crash, Olympics–too much to discuss

February 22, 2010

There’s just so much going on to talk about and so little time–particularly with a brutal travel schedule lately. But, some of this stuff is just too good to pass up. So here are some quick takes. Tiger. Rich Lerner of The Golf Channel did a great job of reviewing how the media covered the […]

Preventing PR goofs–let’s try thinking

January 12, 2010

I’ve been doing a little more thinking about the lists of big PR goofs in 2009, then this new one comes along to help start the new year: A billboard association wants to show that people pay attention to billboards so they put a message certain to get attention: “Career women make bad mothers.” Sure […]

Zhu Zhu Hamsters and GoodGuides–when accuser becomes accused

December 10, 2009

In many if not most reputation crises there is an accuser and an accused. The media thrives on this because of the melodrama implied with the public good being the “maiden in distress” that the guys wearing the white hats are fighting for against the guys wearing the black hats. Round one almost always goes […]

When do personal sins require a press release? Don’t be a Tiger

December 2, 2009

I was just interviewed by a reporter from a major newspaper about Tiger and the latest sad revelations and his statement. His new apology was much more direct, open and transparent than the earlier one–as one would expect given the revelations playing in the media right now.  The one statement that jumped out at me […]

Obama and Fox News war–now this I just don’t get

October 19, 2009

There are only a couple of explanations I can come up with to explain why the Obama administration would declare open war on Fox News. Either the arrogance of power is so great that it has clouded what for the most part has been sterling political judgment. Or, the anger overbeing so stridently and consistently […]

National Endowment for Arts and White House Conference Call

September 22, 2009

Oops! Big oops. The conference call between the White House and the National Endowments for the Arts has dealt damage to the reputation of both the Obama administration and the NEA. Details of the conference call were made public through release of a transcript and audio on the BigHollywood website. On the call White House […]

New use of text messaging: mass apologies in China

January 2, 2009

I’m not sure what is more bizarre here–the emergence of text messaging as the latest mass media, or government and corporate behavior in China. In this story from the BBC, the now bankrupt Chinese company accused of tainting milk with melamine has apologized to millions of cell phone subscribers across China–by sending a text message. […]

Bloomberg News goof: Steve Jobs is not gone yet

August 29, 2008

Youch! It’s tough to get by with any goof these days of instant news. Just ask Bloomberg News. They were apparently updating the pre-written obituary of Apple CEO Steve Jobs when someone accidentally hit the “publish” button. Didn’t take long for someone to notice and here is the story. Bloomberg found out about the accidental […]